Technical support is a range of services providing assistance with technology products such as mobile phones, televisions, computers, software products or other electronic goods. The technical support service’s that 3b offers are described below…
- Time and material – This type of technical support has been very common in the services industry. It is also known as “Break-Fix” IT Support. The concept behind this type of support is that our clients pays 3b for the materials (Hard Drive, Memory, Computer, etc.) as well as pays for our technician based on a personalised pre-negotiated rate when you have a problem.
- Block Hours – is basically a way to purchase a bunch of hours upfront to pay a reduced hourly rate. The premise behind this type of support is that our client will have negotiated with 3b, a rate and a fixed number of hours to use either per month or year. This allows the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.
- Managed Services – means our clients will receive a list of well-defined services on an ongoing basis, with well-defined “response and resolution times” for a fixed rate or a flat fee. This can include things like 24/7 Monitoring of Servers, 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely. 3b might also offer additional services like Project Management and Vendor management in the monthly price.
- Remote PC Repair –Remote PC repair is a method for troubleshooting software related problems via remote desktop connections. Our technicians here at 3b will use software that allows us to access the user’s desktop via the Internet. With the user’s permission, our technician can take control of the user’s mouse and keyboard, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc. If the remote service permits it, our technician can even reboot the PC and reconnect remotely to continue his work without the user needing to assist.
Common repairs available with online computer support providers are computer virus and spyware removal, computer optimisation, registry repair, device driver issues, Web related issues, and Windows security updates.